ATMatters

A member of the KLKlan perked the interest of the KLKillahs with his recent letter to the forums in the so-called mass and only media available in Singapore. His issue was of something not terribly obvious, yet very fundamental in whether the proper regard is given for all minorities in this nation.

The actual letter was published on 8th November in The New Paper Forum page. It was also reflected in The Straits Times Online Forum on 7th November.

I just realised that DBS ATM machines have instructions in English, Malay and Chinese but not Tamil. I would like to know why this is so since Tamil is one of the four official languages in Singapore.

In the past, the lack of proper Tamil authoring software was an acceptable excuse. However, now the situation is completely different as there have been great developments in the use of Tamil in information systems.

There are a sizeable number of Tamil-speaking Indians who are unable to read English or Malay, especially the older generation. The needs of these people should not be ignored by DBS and I hope it will consider my suggestion.

Implementing this will definitely convince me DBS bank is among the best in the region.

Ponraj Manickam

It is our understanding that the person who is supposed to be the spokes-person for the bank is Janet Mohan , Vice-President, Customer Feedback & Service Management of DBS Bank. This was ascertained after viewing other replies to letters on DBS related matters. However, not a single reply was offered to Mr. Raj in view of his query when even letters published later than his warranted a "PR" laced reply.

Now that we've brought this to your attention, go ahead, let your comments be felt. Both here, and at the ST Online Forum if you will. Or write in with your own view on the matter to the media.

Last we checked, Tamil is still one of the official languages of our fine motherland, no? And wouldn't it be a hoot wanting to see how they get down to translating "Other Cash Withdrawal", "PIN" and "IB"?

On a similar vein, check out another hot topic brewing about TV Mobile programming, click HERE.

singapore, straits times, new paper, forum, atm, dbs, tamil
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